Privacy Policy & Legal

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we are providing this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this easy, we make it available on our homepage and at every point where personally identifiable information may be requested.

Please read this policy carefully to understand our policies and procedures regarding your information and how we treat it. If you disagree with our policies and procedures, your choice is not to use this website. By accessing or using this website, you agree to the privacy policy. The policy may change from time to time. Your continued use of this website after changes are made is deemed to be acceptance of those changes, so please check periodically for updates.

The Information We Collect

This policy applies to all information we collect from Base’s website, any emails, texts or other electronic messages between you and this website, and any interaction you may have with our advertising on third-party websites and services. The policy does not apply to information collected via offline means or through any third-party.

The information we collect includes, but is not limited to, your name, address, email address, phone number and payment information. On some pages, you can submit information about other people (for example, if you wish to have an item shipped directly to another recipient) which require you to submit such personal information about them. Base collects such information about recipients.

As you navigate and interact with our website, automatic data collection may be used to collect certain information about your equipment, browsing actions and patterns, including details of your visit to our website such as traffic data, location data, logs and other communication data and the resources you use to access and use the website. Automatic data collection also includes collection of data about your computer and internet connection, including your IP address, operating system and browser.

The information we collect automatically may include personal information. This helps us to improve our website and deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns, store information about your preferences which allow us to customize our website according to your individual interests, speed up your searches, and recognize when you return to our website. The technology we utilize for this automatic data collection includes cookies, flash cookies and web beacons.

Your personal information will be retained for as long as necessary to carry out the purposes set out in this privacy policy, unless a longer period is required by law. In general, this means we will keep your personal data for as long you keep your account with us. For data related to product purchases, we retain this longer in order to comply with legal obligations, such as those related to tax and sales laws.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order, including for billing and collection. We do not share this information with outside parties except as necessary to complete your order.

We use information you may provide about a recipient of an order only to ship the product and confirm delivery. We do not share this information with outside parties except as necessary to complete the order.

We use return email addresses to answer the email we receive. Such addresses are used to respond and communicate with current and prospective customers and may be shared with outside parties.

You can register on our website to receive marketing communications and news concerning Base’s products, services, events and other promotions that may be of interest to you. Information submitted to our website will not be used for this purpose unless you fill out the registration form. You can opt-out at any time after you have given your consent.

The information we collect may be shared with third-party advertising providers that provide personalized and tailored advertising services to us. We use such services to match aggregated information that we hold with personal data in their database to create custom audiences and tailor advertising to your interests on the Internet, including social media, as permitted by law. You may opt-out of personalized advertising and custom audiences by contacting Customer Service.

We never use or the personally identifiable information submitted to us online in way unrelated to those described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Information obtained may be submitted to comply with any court order, law or legal process, including to respond to any government or regulatory request. Information may also be used to enforce the terms of sale and other agreements, including for billing and collection purposes. Information may also be provided to companies and organizations for the limited purposes of fraud protection, and credit risk reduction.

Our Commitment to Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given (or you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

Our Commitment to Children’s Privacy

Our website is not intended for children under the age of 13. No one under the age of 13 may provide any information to this website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use this website or provide any information to this website or through any of its features, or make any purchases through this website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact customer service at 845-365-2200, ext. 251 or by emailing [email protected]. California residents under 16 years of age may have additional rights regarding the collection and sale of the information. Please see below for more information.

How You Can Access or Update Your Information

You can review and change your personal information that we collect online and maintain by calling customer service at 845-365-2200, ext. 251. We use this procedure to better safeguard your information. You can also correct any factual errors in your personally identifiable information by sending a request to [email protected] that credibly shows error. To protect your privacy and security, we will take all necessary reasonable steps to verify your identity before granting access or making corrections.

Change to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you at the primary email address specified in your account and/or through a notice on the website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.

State-Specific Provisions

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to do through our customer service department at 845-365-2200, ext. 251 or by emailing [email protected].  However, please know that we do not currently sell data triggering that statute’s opt-out requirements.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 845-365-2200 ext 251 or send us an email to [email protected].